Welcome to Sunrise Fixit! By using our website [www.bookmyservice.com] and availing our services, you agree to comply with the following Terms & Conditions. Please read them carefully before booking any service.

1. General Terms

✅ Service-Based Platform: Book My Service provides professional repair, maintenance, and other home and business services. We do not sell physical products.
✅ Acceptance of Terms: By booking a service, you accept these terms and agree to abide by them.
✅ Changes to Terms: We may update these terms at any time, and your continued use of our services signifies acceptance of any modifications.

2. Service Booking & Payment

🔹 Booking Process: Customers can book services through our website, call, or WhatsApp.
🔹 Payment Policy:

  • Advance payment may be required for certain services.
  • Full payment must be made upon service completion.
  • We accept payments via UPI, Net Banking, Credit/Debit Cards, and other online methods.
    🔹 Pricing:
  • Service charges may vary based on location, service type, and complexity.
  • Prices displayed on the website are subject to change without notice.

3. Cancellation & Refund Policy

🔹 Cancellation:

  • Customers can cancel a booked service before it starts to receive a full refund.
  • If the service is already in progress, a partial refund may be applicable based on work done.
  • No refunds will be issued after service completion.
    🔹 Refunds: Refunds are processed as per our Return & Refund Policy.

4. Service Quality & Liability

✅ Expert Technicians: We work with verified and trained professionals to provide high-quality services.
✅ No Guarantee for External Factors: We are not responsible for:

  • Any pre-existing damage to appliances or property.
  • Issues caused due to misuse after service completion.
    ✅ Rework Policy: If you are not satisfied, we may offer a free rework instead of a refund, subject to verification.

5. Customer Responsibilities

🔹 Accurate Information: You must provide correct service details, address, and contact information.
🔹 Safe Working Environment: Ensure a safe and accessible space for the service provider.
🔹 Supervision Required: For major repairs or installations, a responsible adult must be present during the service.

6. Prohibited Activities

🚫 Misuse of Services: Customers must not use our platform for fraudulent activities.
🚫 Harassment: Abusive behavior towards service providers or staff will not be tolerated.
🚫 Unauthorized Payments: Any unauthorized payment methods will lead to order cancellation.

7. Privacy & Data Protection

🔹 We collect personal information to provide better service. Your data is protected as per our Privacy Policy.
🔹 We do not sell or share customer information with third parties, except as required for service fulfillment.

8. Limitation of Liability

  • Book My Service is not responsible for direct, indirect, or accidental damages during or after the service.
  • Our liability is limited to the amount paid for the service booked by the customer.

9. Dispute Resolution

  • Any disputes should be reported to us at [bookmyservicesin@gmail.com] within 48 hours of service completion.
  • We will resolve issues fairly, but our decision will be final.

10. Contact Information

For any questions regarding these terms, you can contact us:

📧 Email: bookmyservicesin@gmail.com
📞 Phone: +91 7003994953
🌐 Website: [www.bookmyservice.in]